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Support Analyst at HFC Limited

EXECUTIVE

Nairobi

2 months ago


Job Description

The Level II Support Analyst will be rersponsible for delivering ICT support to the Core Banking Systems and other Business systems by providing technical assistance, analysis and solutions to issues reported, reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained – so as to support and contribute to the bank’s strategic objectives now and in the future. Execute and monitor tasks and programs as outlined in the appropriate task schedules. Troubleshoot and analyse problems and either solve them or correctly escalate to the appropriate analyst or vendor without undue delay and coordinate the resolution. Speedy closure of the issues and problems assigned to the analyst with pro-active prioritization and feedback.

Required Knowledge, Skills, and Abilities

  1. A minimum of 2 years working experience in a busy IT environment as a systems analyst with hands on role in application administration
  2. One or more IT certification such as in Microsoft systems and Oracle will be an added advantage

Education + Experience

  1. A Bachelors degree in Information Technology from a recognized University (minimum – 2nd class upper or equivalent)