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Customer Experience Agent at D.Light

EXECUTIVE

Nairobi

2 months ago


Job Description

The jobholder will be responsible for contacting clients and collecting outstanding payments with the aim of reducing the delinquency numbers for the business. R&Rs Monitor accounts to identify outstanding debts Investigate historical data for each debt or bill Find and contact debtors’ clients to arrange debt payoffs Take actions to encourage timely debt payments KPIs Ensure collections are in line with set targets. High Collection Effectiveness Index High Collection Percentage

Required Knowledge, Skills, and Abilities

  1. 2 years of working experience in a Call Centre or in the Service Industry Sales skills and experience advantageous within the call center or service sector Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc

Education + Experience