Apply for this Job

Executive logo

Delivery Associate

EXECUTIVE

Nairobi

1 month ago


Job Description

As a Delivery Associate with CloudFactory you will be the bridge between two sets of clients: CloudFactory’s customers and CloudFactory workers. You will help guide the conversations between the two clients and make sure there is alignment across the board on the work we’re streaming to from both parties. You will work alongside the Project Delivery Team (or Pod as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients. You will be in charge of all aspects of the client’s life cycle starting with custom on-boarding assessments to tracking the daily run rate of hours delivered. You will need to keep track of client expectations or SLAs to ensure that our WorkStreams are healthy and running smoothly. Your success lies in the success of our customers and the workers.

Required Knowledge, Skills, and Abilities

Education + Experience