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Assistant Customer care officer -KEBS



1 month ago

Job Description

The holder of this job is responsible for collecting and tabulating customer care data to enable improvement in the service delivery at the Kenya Bureau of Standards. . Receiving all customers/visitors to Kenya Bureau of Standards, records all details of visitors/customers and direct them to respective officers; ii. Receiving correspondence delivered, records and dispatch to the designated person/offices; iii. Conducting monthly telephone surveys by calling customers/visitors and enquiring on their experience during the past visit to Kenya Bureau of Standards; iv. Receiving and forwarding complaints to the customer care officer; v. Ensuring availability of informational brochures at all customer point/receptions in order to inform customers about Kenya Bureau of Standards and its services; vi. Collecting feedback forms from suggestion boxes weekly; vii. Implementing the Quality Management System; viii. Displaying information on plasma screen /notice board to guide technical committee members to various meeting rooms; and ix. Returning identity documents to customers and contacts those who have forgotten to minimize cases of loss of identification documents

Required Knowledge, Skills, and Abilities

Education + Experience

  1. KCSE C- (Minimum) b