Reporting to the Divisional Director Retail, the role holder is responsible for the management, business delivery, growth, and profitability of the Retail Banking Channels:
New Branch set up and refurbishment of existing Branch Outlets and ATMs
The Head of Channels will also strategically guide the Bank in delivering the channels business objectives in line with the Bank’s overall objectives and emerging trends.
Formulate and execute the Merchant Acquiring business strategies to hold and grow the Bank’s market share in this business in line with the Bank’s growth and innovation strategy.
Formulate and execute the card issuing strategy on debit, prepaid and credit cards in line with the Bank’s growth and innovation strategy.
Formulate and execute Agency Banking strategy delivery channel to fulfill the Bank’s overall strategy.
Identify business expansion opportunities and review request for new business outlets, ATM expansion in liaison with Branch and Regional Managers to expand the market share of the business.
Develop and implement growth profitability models for each delivery channel.
Lead in management of the channels business stakeholders both internally and externally.
Drive the management of Retail Banking costs within budgets with an active drive towards reducing it on the basis of the overall objectives of the Bank.
Driving optimal channels business staffing and performance as well as formulate their career growth framework.
Monitor drive and analyze overall Retail channels performance against target to ensure achievement of business targets.