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Senior Field Officer - Tugende Limited


Kisumu, Nakuru, Eldoret

1 year ago

Job Description

We are looking for competent and motivated Senior Field Officers who can work independently with limited direction to serve as the main point of contact between Tugende and its clients within our areas of operation in Kenya. The role will be based in Kenya, with occasional travels to Uganda. Tugende’s mission is: ‘Helping people help themselves’. As a Senior Field Officer, you will be responsible for the client's lease approval process, from the initial class to final lease payment. The Senior Field Officer’s day-to-day responsibilities include conducting Tugende field operations e.g. vetting, managing collections, and responding to client needs.

Required Knowledge, Skills, and Abilities

  1. Two years’ field based experience working with an institution or organization such as a microfinance or business credit related business Motorcycle riding ability is an added advantage and gaining this proficiency will be a requirement once on the job Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team Excellent communication, presentation skills and professionally presentable Exhibit a passion for customers, and provide excellent customer service and empathy for our customers Ability to work under pressure in a fast paced environment and willing to work in rural areas in the different regions of Kenya
  2. Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing Ability and willingness to learn to ride a motorcycle to conduct fieldwork Computer literate with ability to comfortably use MS Office and G-suits
  3. Have at least 35 Words Per Minute

Education + Experience

  1. A minimum of a diploma in a business-related field from a recognized institution of learning