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Job Description

Analysis of end to end experience of customers and map their existing journeys by gaining an understanding of their concerns Analysing marketing and communications journeys across events and digital and traditional campaigns which may include direct mail, edms, sms, phone calls

Required Knowledge, Skills, and Abilities

1. Candidate should possess a strong passion for excellence in customer experience
2. Minimum of three years’ experience in a similar role
3. Experience in hotel or health care industry is an added advantage

Education + Experience

1. The candidate should have at least a diploma in a hospitality related course