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Job Description

Reporting to the CHRO, the role holder will be responsible for leading and driving the design and execution of best-in-class integrated people service offerings and the overall management of HR Services while ensuring high levels of customer centricity and operational excellence. Design and implement a progressive and efficient HR Services framework; Establish service level agreements and key performance indicators that are aligned to the HR strategy; Optimise the capabilities of the HRMIS to improve service delivery and ensure effective use of data, trend analysis and reports to inform planning and decision making; Benchmark, monitor trends and adopt new fit for purpose best practices and policies that will ensure that the HR Services function continuously delivers positive employee experiences; Design and implement employee reward and welfare programmes that drive engagement, productivity and ensure equity; Lead and manage employee relations, employee engagement initiatives and oversee employee welfare programs while adopting leading practices.

Required Knowledge, Skills, and Abilities

1. Eight (8) to twelve (12) years’ experience in strategic Human Resources Management in a dynamic and complex organizational environment is key
2. Emphasis will be placed on experience relating to managing complex and dynamic HR Operations
3. At least three (3) years successfully leading HR Operations or HR Services delivery function in a dynamic high-performance environment

Education + Experience

1. A Bachelor’s degree in the Humanities, Social Sciences, Human Resources Management or any other related field
2. A Master’s degree in Strategic Human Resources Management, Organization Development, Business Administration or any other related field from a reputable institution will be an added advantage
3. Membership with a relevant HR professional body