Reporting to the CHRO, the role holder will be responsible for leading and driving the design and execution of best-in-class integrated people service offerings and the overall management of HR Services while ensuring high levels of customer centricity and operational excellence.
Design and implement a progressive and efficient HR Services framework;
Establish service level agreements and key performance indicators that are aligned to the HR strategy;
Optimise the capabilities of the HRMIS to improve service delivery and ensure effective use of data, trend analysis and reports to inform planning and decision making;
Benchmark, monitor trends and adopt new fit for purpose best practices and policies that will ensure that the HR Services function continuously delivers positive employee experiences;
Design and implement employee reward and welfare programmes that drive engagement, productivity and ensure equity;
Lead and manage employee relations, employee engagement initiatives and oversee employee welfare programs while adopting leading practices.