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Customer Service Executive

Tribus-TSG Limited

Nairobi, Kenya

1 year ago

Job Description

The role of the job holder is to act as a liaison between the client and their customers ensuring client satisfaction with the organization's products and services.

Required Knowledge, Skills, and Abilities

  1. Ability to; Resolve customer complaints regarding the client services offered to achieve and maintain superior customer experience
  2. Respond to all direct/indirect customer queries and requests promptly and properly either via email, dialogue or phone calls
  3. Maintain thorough knowledge of the company’s products and services and share the information with client guests
  4. Understand the client’s Customer: who they are, their preferences and what they are communicating and use the same as leverage to create a database and provide gold standard service
  5. Liaise with various departments to ensure that customers receive end to end quality customer service
  6. Adequately follow up and close on opportunities to improve concerning client services and products

Education + Experience

  1. Certificate in customer service, social sciences or front office management
  2. Minimum 2 years’ experience in either front office management, customer service, social sciences or any relatable relevant field
  3. Excellent communication skills
  4. Experience working in a contact center is an added advantage