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Kenya Customer Care Representative



3 months ago

Job Description

The Customer Experience Department leads and supports excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Customer care officers help Engie Energy Access Kenya to develop strong relationships with our customers by trouble shooting of technical issues, answering customer’s questions, resolve problems, escalate and follow up issues with transversal teams, onboard new customers, conduct NPS / CSI Surveys; in summary develop relationships with customers by answering questions and concerns with speed and professionalism. The team is committed to providing timely and effective solutions to customer queries by providing first level support aimed at achieving excellent customer experience with all our products.

Required Knowledge, Skills, and Abilities

Education + Experience