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Job Description

Job Level: JL-6 Job Title: Credit & Collections Manager Years of Experience: 3+ years in collections & credit management. Reporting to: Head of Operations About Ilara Health Ilara Health is building a tech-enabled primary care model for Africa by leveraging on existing, hyper-fragmented care infrastructure. We partner with high potential healthcare entrepreneurs running the 200,000+ primary care centers that deliver care to hundreds of millions of patients across the continent each year, and equip them with the physical and digital tools they need to provide better healthcare. Our technology platform supports our clinician partners in delivering better care to their patients as well as streamlining their clinic operations. Founded in 2019, we have partnered with over 1,300 independent clinics across Kenya providing a direct pathway to over 3 million patients yearly.

Required Knowledge, Skills, and Abilities

1. The Credit and collections manager is responsible for managing the day-to-day operations of the company's credit and collection department
2. They will oversee a team of individuals who work to ensure that customers pay on time, resolve any issues with past due payments, and maintain good relationships with customers
3. Your responsibilities include monitoring receivables to determine which accounts are most likely to become delinquent in the near future, designing and implementing processes to improve cash flow and reduce the receivables, while monitoring collections

Education + Experience

1. Requirements Education: A bachelor's degree in accounting, finance or business administration with at least three years of experience in credit & collections Communication skills(Written & verbal): As a credit and collections manager, you will be required to communicate with clients, management, and other members of your team
2. Technical knowledge: Analyze and Interpret the numbers and data that you and your team work with on a daily basis
3. Problem-solving skills: As a credit and collections manager, you will be responsible for resolving escalated customer issues and finding ways to improve the company's collections and credit policies
4. Organizational skills: To manage multiple tasks at once - keep track of your teams progress, manage your teams workload, delegate tasks to your team members, and report to management
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