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Job Description

• Effectively handle clients calls, queries and emails • Build strong relationship management and integration with other business units across the company for efficient services delivery to clients • Identifying opportunities to improve current processes to be at par with the changing client requirements • Handling clients complaints and ensuring that they have been resolved. • Keep all relevant clients’ records and contact details. • Handling client and leads assignments within the service-level agreement SLA timelines • Handling client trainings, client events and client site visits • Ensure proper recording of all transactions including: client's contributions, withdrawals, rollovers and any corporate actions • Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department • Follow up on clients’ overdue payments by sending payment reminders • Ensure timely issuance of business confirmations to clients • Ensuring proper Know Your Client KYC is done on all onboardings • Any other duties as may be assigned from time to time

Required Knowledge, Skills, and Abilities

Education + Experience

1. • Must have achieved at least a Minimum C • Must hold a diploma qualification