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Job Description

IT Service Desk operations Resolves support tickets and issues Communicates recurring support issues to his/her Line Manager Communicates with customers on efforts and resolutions to tickets and issues Improves customer relations and further develops customer confidence Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions Multi-tasks and manages one work schedule efficiently Participates in on-call duties that are shared among team members Measure the performance of the service desk via quarterly customer feedback surveys

Required Knowledge, Skills, and Abilities

Education + Experience

1. Degree in science/Engineering/Computer Science Microsoft Certified Professional – MCP ITIL Certification ICDL Certification Cisco certification - CCNA To apply click; https://britam
2. taleo
3. net/careersection/external+-+britam/jobdetail