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Customer Care Representative,

Others

Nairobi  

Published On: 10th, May 2023

Closes on: 16th, May 2023

Job closed

More About the Job

Job Description

Our client in the logistics company seeks to hire a Customer Service who will be responsible for handling all aspects of customer care for a cargo and clearing firm The primary responsibilities will include answering customer inquiries, resolving issues, and providing support to ensure customer satisfaction. The Customer Care Representative will also be responsible for performing additional duties as assigned by the manager.


Responsibilities:

    • Respond to customer inquiries via phone, email, or in person
    • Resolve customer issues in a timely and efficient manner
    • Maintain accurate customer records in QuickBooks accounting software
    • Coordinate with other departments to ensure timely delivery of cargo
    • Handle customer complaints and provide solutions to meet their needs
    • Communicate with customers regarding shipment status, delays, and other relevant information
    • Prepare reports and analyze data to identify trends and improve customer satisfaction
    • Provide feedback to management regarding customer issues and opportunities for improvement
    • Perform additional duties as assigned by the manager

Requirements:

    • High school diploma or equivalent required; some college coursework preferred
    • 2+ years of experience in customer service or a related field
    • Excellent communication and interpersonal skills
    • Strong problem-solving and analytical skills
    • Proficient in QuickBooks accounting software and Microsoft Office
    • Ability to work independently and as part of a team
    • Strong attention to detail and organizational skills
    • Ability to multitask and prioritize tasks effectively
    • This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by the manager

    N/B – Female Candidates are encouraged to apply.

Posted By

Moses isiye

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