Customer Success Account Executive at CarePay Ltd
Published On:
15th, May 2023
Closes on:
18th, May 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
- A Customer Success Account Executive supports the growth and retention of either one of CarePay’s key accounts or several smaller accounts. Key objective is to make these clients more successful by enabling them to use the full breadth of CarePay’s products and services offering. In other words: by ensuring full adoption of CarePay’s propositions the Customer Success Executive helps to enable the customer to unlock maximum value. Through this, Customer Success Account Executive is supporting maximal revenue generation for CarePay (in a responsible way), whilst ensuring retention of the client.
Responsibilities:
- Support the growth and retention of CarePay’s offering to key client or group of smaller client(s)
- Guided by Customer Success Account Lead, apply best practices of customer success achievements at client(s) under support
- Implement standardized processes and journeys at client(s) under support and is able to provide input on potential improvements for such processes to relevant stakeholders
- Support the identification of opportunities for product development based on client’s direct and latent needs, including high level prioritization of such opportunities
Requirements:
A
- at least 3-5 years of relevant working experience in client-facing roles
- Degree, preferably in Economics, Business or Healthcare Management with Project Management angle
- Experience in working in fast changing environments (start-up, scale-up, digital &tech companies)
- Experience in and knowledge of healthcare insurance industry is an advantage
- Understanding of private and public outpatient and in-patient healthcare deliver
- Commercial acumen
- Client relations management experience
- Understanding of confidentiality and data protection issues