Front Office Agent at Fairmont Hotels & Resorts
Published On:
30th, May 2023
Closes on:
1st, June 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
What's in it for you:
- Private medical insurance as per Hotel offering
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.
Responsibilities:
What will you be doing:
- Perform check in, check out as well as room change procedures and ensure all data are accurately entered into the hotel system
- Assist guests regarding hotel facilities and programs
- Maintain knowledge with the hotels rooming procedure and assist as needed, ensuring all guests are escorted to their room/suite and full hotel tour is conducted
- Attend to guest’s complaints, inquiries and requests and escalate the concerns to your manager/supervisor
- Maintain knowledge of current hotel selling strategies, room promotions and packages
- Other duties as required
- First impressions are everything! We invite you to join our hotel as a Front Office Agent where you will take care of the guests from the moment they arrive to their departure by ensuring they have a memorable experience with us
Requirements:
- Working knowledge of Micros and Opera PMS System as well as Microsoft Suite
- At least 2 years’ relevant experience in a similar role preferably in a luxury hotel
- Exceptional communication and customer service skills, both written and spoken.
- Skilled in Front Office Operations
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
- Proactivity and ability to multi-task and meet deadlines