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Operations Coordinator - Crystal Recruit

Others

Nairobi  

Published On: 29th, August 2023

Closes on: 8th, September 2023

Job closed

More About the Job

Job Description

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. We are the partner that understands your needs, recruits 'best-in-class’ talent and counsel you towards a successful conclusion to the search process.


Responsibilities:

    • Facilitating cross-channel feedback from customers and employees to management and executive teams
    • Working with team leaders, managers, and department heads to learn departmental needs and goals
    • Lead and Coordinate Crew Members Effectively by Providing clear instructions and guidance, delegate tasks appropriately and fostering teamwork for efficient operations.
    • Handle Claims and Address Customer Complaints
    • Ensuring that all activities conform to local, federal, industry and company standards
    • Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made.
    • Designing and maintaining clear operational guides to ensure consistency of operations
    • Delivering reports to department heads, management teams and boards of directors to provide insight into the overall efficiency of the organization
    • Collaborating with management and executives to set departmental and organization-wide goals
    • Identifying and resolving any problems
    • Conduct general and clerical office tasks

Requirements:

    • 4-5 years' experience as an Operations Coordinator or similar role
    • Degree in Business Management, Administration or related course.
    • Excellent customer service skills
    • Demonstrated ability to lead and manage teams.
    • Good knowledge of Microsoft Office applications
    • Good time management skills.
    • Excellent interpersonal skills to build strong relationships with colleagues
    • Excellent communication Skills
    • Able to give and receive feedback and constructive criticism from a variety of channels
    • Excellent strategic planning and problem-solving skills
    • Ability to work efficiently with minimal supervisions

    Collaboration and teamwork skills

Posted By

Mambo Maithya

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