Customer Experience Officer at Premier Hospital
Published On:
19th, April 2023
Closes on:
28th, April 2023
Job closed
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Job Description
To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.
Responsibilities:
- Ensuring every customer of Premier Hospital receives the Premier Experience.
- Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their families.
- Develop decision support reports using findings from analysis of trends in complaints to mentor individuals and departments to develop appropriate service action plans.
- Developing customer experience reports that will assist the hospital management in decision making processes.
- Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
- Handling customer complaints to completion in-line with the hospital Customer Experience policy.
- Consult, collaborate and cooperate with departmental heads to improve the quality, effectiveness and efficiency of customer experience, with the aim of achieving and sustaining world-class levels of Customer Experience.
- Responsible for facilitation of smooth operations in the Outpatient Department ensuring a “conveyor-belt” like, cyclical movement of patients in the shortest time possible.
- Ensuring the accurate use and compliance of QMS throughout the hospital.
- Benchmark customer experience practices with world class organizations.
- Ensuring smooth organization and coordination of consultant clinics within the hospital alongside the Clinic Coordinator.
- Conducting regular ward rounds in conjunction with other team leaders to interview patients, inquire about their respective experiences’ and address any matters that may require immediate attention.
Requirements:
- Minimum education level of Diploma/Degree in hospitality or related field
- Customer Care training.
- 3 Years working experience
- Hospital Working Experience will be an added advantage
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject, your current and expected remuneration, testimonials and full contact details of 3 referees, to careers@premierhospital.org.