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Published On: 26th, May 2023

Closes on: 31st, May 2023

Job closed

More About the Job

Job Description

Our client is a modern, luxurious hotel in the heart of Nairobi, seeks to hire a receptionist who will be performing front desk customer service, answering inquiries, obtaining information for the general public, customers, visitors, and other interested parties, and providing a range of administrative and clerical support.


    ·         Receiving and signing in guests, and providing them with the required information on products and services.

    ·         Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.

    ·         Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.

    ·         Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.

    ·         Make and receive all telephone calls and provide callers with necessary information and assistance.

    ·         Upsell hotel amenities and services to guests.

    ·         Monitor and control of stationaries, supplies, and other consumables in the section.

    ·         Support Library operations as and when required.

    ·         Function as a center of information for guests and staff.

    ·         Update the notice boards and the marketing screens.

    ·         Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.

    ·         Make purchasing and store requisitions for the department.

    Ensure the front desk is always clean and tidy.


    ·         A Degree/Diploma in Business Management

    ·         Must have at least 3 years’ customer service experience in a busy environment

    ·         Excellent Communication skills

    ·         Innovative and solutions oriented

    ·         Honest and with strong integrity 

    ·         Ambitious, connector and a go-getter

    ·         Intelligent, quick learner and quick thinker

    Good Customer service skills

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