Retail Team Lead at Hotpoint Appliances Ltd
Published On:
22nd, May 2023
Closes on:
24th, June 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
- Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)
- To offer administrative support in the showroom on areas of cash operations, billing etc receiving of goods, customer communication, preparation of quotation etc.
Responsibilities:
- Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team.
- Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
- Ensure Showroom is fully stocked with required stocks.
- Ensure that all POP's are in place and pricing completed.
- Follow up that customers are promptly attended to on arrival in the showroom.
- Assist Sales Persons in closing the sale.
- Carry out product discounting in conjunction with Orion guidelines.
- Handle all customer care calls and respond to queries on email.
- To take charge of completed admin process.
- Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
- Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
- Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
- Any other duties assigned by the Manager as and when required.
Requirements:
Qualification
- A Minimum qualification of a Degree in Sales & Marketing, Public relations or Customer service or any business course is required.
Experience
- At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground and at least one year in a supervisory capacity.
- Excellent personal presentation and telephone etiquette.
- Speaks and writes excellent English.
- Proficient in relevant computer applications.
careers@hotpoint.co.ke