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Senior Manager

Others

Nairobi  

Published On: 8th, August 2023

Closes on: 17th, August 2023

Job closed

More About the Job

Job Description

The role is responsible for ensuring efficient management of Card Fraud at the Group
Shared Service Center. This will be through continuously monitoring, analyzing, and
implementing fraud controls in line with the Bank’s policies, regulator’s guidelines and
Card Payment Schemes rules and regulations.


Responsibilities:

    o Utilize fraud tools, systems, and technologies to monitor transactions, customer
    behavior, and other data sources in real-time.
    o Oversee daily monitoring of all card operation and transactions activities against the
    business set rules and risk controls on transactions Limits, Values, Frequencies, oversee
    account management and other operational parameters, to identify patterns, trends,
    and potential fraud risks.
    o Identify potential fraud indicators and anomalies that may signify fraudulent activities.
    o Prepare regular reports on fraud monitoring results, trends, and key performance
    indicators for management and relevant stakeholders.
    o Conduct investigation of suspected fraud cases, providing data and analysis to support
    the investigation process.
    o Conduct regular risk assessments to identify new fraud trends and potential
    vulnerabilities in the organization's processes and systems.
    o Collaborate with Card business and ICT teams to develop and optimize fraud detection
    models and rules.

    o Receive and review all card disputes relating to fraud and engaging appropriate
    stakeholders and schemes to investigate the reported cases and action appropriately.
    o Conduct daily tracking of all suspicious and fraudulent transactions processed and
    launched through various card schemes on both issuing and acquiring business
    segments to ensure proper investigations and successful closure.
    o Launch fraudulent transaction claims with Insurance Agents and follow-up to ensure
    value is received for the reported cases.
    o Identify  risk exceptions violating the set business and operational rules and following up
    the same with respective operational units for resolution especially on transactions
    monitoring violations and against account activity performance thresholds
    o Conduct scheduled review of individual Ecommerce merchants’ performance and
    appropriate categorization to ensure proper risk controls are implemented where red
    alerts are identified.
    o Act as the Central point of contact by Bank Monitoring team, Card schemes, Statutory
    Regulators, Banks, Security Agents and other stakeholders on all matters related to card
    disputes, frauds and risk management issues.


Requirements:

    o A Bachelor’s degree in a Business-related, Data Science, or a related field. A master's
    degree is an added advantage.
    o At least 5 years experience in fraud risk monitoring, fraud detection, or a similar role,
    preferably in the financial services industry.
    o Knowledge of Card Scheme guidelines regulations and industry best practices related to
    Card Operations.
    o Knowledge of relevant regulations and industry best practices related to fraud risk
    management.
    o Familiarity with fraud detection tools, data analytics software, and risk assessment
    methodologies.
    o Strong analytical skills with the ability to interpret complex data and identify fraudulent
    patterns.
    o Detail-oriented with a focus on accuracy in data analysis and reporting.
    o Effective communication skills to collaborate with different teams and present findings
    to stakeholders.
    o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced
    environment.

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