Customer Service Representative at SunCulture Kenya Ltd
Published On:
27th, April 2023
Closes on:
12th, May 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.
Responsibilities:
- Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
- Resolving customer complaints or issues in a timely and efficient manner.
- Providing information to customers about products or services.
- Documenting customer interactions and transactions in a call center software or CRM system.
- Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
- Keeping current with company and industry-related information to ensure accurate information is provided to customers.
- Identifying and escalating complex customer issues to a supervisor or manager as needed.
- Following up with customers to ensure their needs were met.
- Participating in training and development programs to improve skills and performance.
Requirements: