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Fairmont The Norfolk Porter



Published On: 5th, April 2023

Closes on: 29th, April 2023

Job closed

More About the Job

Job Description

Are you a professional Hotelier who’s looking for a Front Office position to share your expertise from a busy and fast paced Hotel/Resort? Are you an incredible multi-tasker who is passionate about providing excellent service? If so, we are seeking a Fairmont Ambassador who prides themselves on their problem solving, communication and relationship building abilities to act as the first point of contact to our guests.


    • Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

    • Responsible for the delivery of Guests' to their room, luggage, messages and any other items for delivery within the Hotel

    • Consistently offer professional, friendly and engaging service

    • Ensure the timely and efficient transfer of luggage to and from the guest’s room

    • To ensure the guest is familiar with their room upon arrival ie. temperature control

    • Maintain a presence in the 
      Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain

    • Assist guests regarding hotel facilities in an informative and helpful way

    • Follow department policies, procedures and service standards, including all safety policies

    • Perform related duties and special projects assigned


    • Fluency in English required (verbal & written)

    • Previous customer related experience an asset

    • Excellent communication skills and a professional presentation

    • Strong interpersonal and problem solving abilities

    • Highly responsible & reliable

    • Ability to work well under pressure in a fast paced environment

    • Ability to work cohesively with fellow colleagues as part of a team

    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    • Knowledge of a third language an asset

    To apply click:

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