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SSA IT Applications Officer at Education Development Trust - CfBT

Others

Nairobi  

Published On: 10th, May 2023

Closes on: 21st, May 2023

Job closed

More About the Job

Job Description

EDT are looking for a qualified Application Support and Data Analyst to help design, support and manage functional programs and applications used in the SSA region for multiple offices and projects, and to assist operational staff in managing and reporting on their data.


Responsibilities:

      • To gain a full understanding of the data collected by EDT services in providing their contracts
      • Work with Global IT to advise EDT staff on the format and media on which to store data, and to assist in structuring data so that it may be best utilized
      • Using tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage.
      • Support and configure third-party data collection tools as required
      • Responds to all IT support requests within the stipulated timelines and providing 1st and 2nd Line Support for application systems within the region
      • Work with third-party suppliers and the global IT service to ensure that applications programmers are fully supported, maintained and updated.
      • Achieve and maintain a thorough knowledge of and adherence to established Education Development Trust policies and procedures.
      • Assist Regional IT Officers in providing technical support to colleagues in the regional office, such as building and configuring laptops and resolving printing issues
      • Cover the responsibilities of the other IT Officers as and when required
      • Plans for and delivers IT training to SSA EDT staff in collaboration with specific country IT staff
      • Work with the Global Data Security Officer to ensure that data is stored and transferred to EDT data security rules and guidelines.

Requirements:

    Person specification:

    Knowledge

      • BSc/BA in Computer Science or relevant field.
      • Demonstrable Experience of data analytics, including reporting and data visualization
      • Prince2/ITIL awareness, relevant certifications would be a bonus but not a requirement
      • Experience of working on software implementation projects.

    Experience

      • Minimum 3 years’ experience in data analytics, reporting, application support and configuration
      • Experience of working in an IT Support capacity in a medium or large organization
      • History of working to service level agreement targets

    Skills

      • Excellent Communication skills at all levels through all platforms
      • Ability to work individually or as part of a team
      • Ability to train end-users in application and use of software packages
      • Excellent customer service and telephone skills
      • Can think creatively and problem solve.

Posted By

Mambo Maithya

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