o Contact potential or existing customers to inform them about services.
o Answer questions about products or the company
o Ask questions to understand customer requirements and close sales
o Direct prospects to the field sales team when needed
o Enter and update customer information in the database
o Take and process orders in an accurate manner
o Handle grievances to preserve the company's reputation
o Go the "extra mile" to meet sales quota and facilitate future sales
o Keep records of calls and sales and note useful information