Tours and Travel Coordinator at Cytonn Investments
Published On:
29th, June 2023
Closes on:
11th, July 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
LEARNING OPPORTUNITIES
- Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
- Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international
Responsibilities:
- Research and develop unique itineraries that will suit both the local and international clientele and identify emerging opportunities in the travel industry
- Create relationships with Tour operator/partners such as hotels, airlines, travel agencies (local & international), corporates and secure contract rates in the industry through various contract negotiations
- Ability to develop with competitive costings for different customized packages for clients in a quick manner to close leads
- Continuously explore and identify new business opportunities (retail & corporate tour and travel bookings) to grow the business
- Responsible for coordinating tour operations with the various parties such as hotels, drivers and other partners to deliver client expectations
- Track customer experience and ensure customer satisfaction in every itinerary that is sold by Cytravel Africa
- Develop daily, weekly and monthly travel reports as required by the business
- Responsible for growing followers on social media platforms, regularly updating the Cytravel Africa website to attract new leads to the business
- Track all leads generated; responding to them on calls, emails to achieve sales targets and managing clients’ accounts
- Develop monthly Cytravel Africa Travel bulletin, blogpage; and become a leader in travel vlogging
- Identify opportunities to market Cytravel Africa such as Travel Expos and Travel fairs
- Will be expected to have thorough knowledge of the East African tourism product & designing of international itineraries and costing; while doing competitor research
- Responsible to keeping the Cytravel Africa compliant with regulations requirement such as TRA licensing; and set up the required systems for travel management
- Research on travel bodies Cytravel Africa should join as a member and for travel ratings
- Any other duties assigned to you
Requirements:
- Bachelor’s degree or diploma in tourism/tours & travel management;
- At least 2 years travel management experience; (experience in liaising with international travel agents/partners will be an added advantage)
- Diploma in IATA ( IATA certified) with a minimum of 6 months of experience in tickets booking
- Experience in using tour reservations systems and flight booking systems e.g. Amadeus
- Good interpersonal and communication skills, both writing and verbal, with keen attention to detail
- Must be reliable and able to work in a fast paced environment under pressure to meet deliverables
- Excellent planning and organizational skills and a team player
- Required to have good knowledge of digital marketing, networking and prospecting skills