Customer Service Executive
Published On:
18th, October 2024
Closes on:
25th, October 2024
6 days remaining
We offer jobs overseas
Job Description
Provides customer support, resolves inquiries, and ensures customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Resolve customer issues and complaints by identifying the root cause and offering effective solutions.
- Maintain a positive and helpful attitude to ensure a high level of customer satisfaction.
- Document customer interactions, issues, and resolutions in the company's CRM system.
- Provide product and service information to customers, guiding them through any technical or usage-related questions.
- Collaborate with other departments (e.g., technical support or sales) to resolve complex issues or escalate when necessary.
Requirements:
1. High school diploma or equivalent (Bachelor’s degree preferred).
2. Experience in customer service or support roles.
3. Strong problem-solving and conflict resolution skills.
4. Excellent verbal and written communication abilities.
5. Ability to handle multiple customer inquiries simultaneously.
6. Proficiency in using customer support software or CRM systems.