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Front Desk Agent - Karen Country Club

Others

Karen, Nairobi  

Published On: 31st, July 2023

Closes on: 7th, August 2023

Job closed

More About the Job

Job Description

    • Greet and welcome members/ guests in a professional and friendly manner.
    • Provide basic and accurate information to members and guests including basic account information and upcoming Club events.
    • Handle member booking requests accurately and in a timely manner.
    • Direct members and guests to the appropriate person or office.
    • Ensure the reception area is always tidy and presentable.
    • Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner.
    • Answer and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required.
    • Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department.
    • Receive, sort and distribute all mail and deliveries.

Assist members with bill payments.


Responsibilities:

      • At least Diploma in Front Office operations or Guest Relations.
      • Minimum of 2 years of guest service experience in a reputable organization.
      • Certification in Customer Service/Relationship Management.
      • Experience working in a busy, professional business center.
      • Proficiency in Computer application.
      • Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.
      • Basic reporting skills will be an added advantage.

Requirements:

      • Good command of English & Kiswahili, both written and oral.
      • Portray good interpersonal and organizational skills.
      • Must be presentable and well groomed

Posted By

Mambo Maithya

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