Published On:
18th, April 2023
Closes on:
1st, May 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
This position will report to the Chief Customer Officer and has a global scope, covering all operational markets including Kenya, Uganda, Nigeria, and Ghana. As needed, the role will involve traveling to other markets of operations to engage with our customers and in-country teams
Responsibilities:
- Conduct research, analysis, and presentations to support M-KOPA’s long-term strategy
- Drive M-KOPA’s quarterly business planning and prioritization process
- Manage high-priority cross-functional strategic projects to achieve our overall business objectives
- Lead the company’s ‘Voice of the Customer program
- Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs
- Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools
- Support M-KOPA’s strategic growth areas, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
- Identify and scope opportunities to improve operations, process, efficiency, and performance
Requirements:
Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
Are strong analytically, have significant experience with Excel modeling and making data-driven decisions
Love solving open-ended business problems, from identifying the problem that needs to be solved to developing actionable recommendations and driving implementation
Are excited to be a champion for our customers in everything you do
Are a collaborator and have a low ego
Love fast-moving environments with a sense of urgency to get the job done
Have emerging markets experience (particularly in East or West Africa)
Have a bachelor’s degree or equivalent experience.
Apply now via https://jobs.lever.co/m-kopa/89f3d747-c1b6-4236-934d-a3e0d6d38924