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Process Operations Manager (M-kopa)



Published On: 18th, April 2023

Closes on: 1st, May 2023

Job closed

More About the Job

Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership

Job Description

We're looking for a Process Operations Manager for Kenya within the (Electric) Mobility Department who is organized, data-driven and proactive in a scalable way. Your main objective will be to build world-class administration and operations for M-KOPA's electric motorbike financing business, and to build a world-class team to accomplish the work.
You will report to the Director of Mobility.


    • Lead on the conceptualization, testing, and optimization of all processes in ways that accelerate sustainable business growth and consumer protection.
    • In collaboration with our software product management team, deploy automation software to lead more efficiency and accountability across the business.
    • Lead the department's insurance offering for customers, from policy structuring to process design to claims processing, and accident management and repairs.
    • Design and manage all logbook operations and administration from start to finish, including working with NTSA and setting up processes for serving customers.
    • Take full ownership of our master list of important processes, and work with department owners to hold teams accountable for process adherence and compliance.
    • Lead the setup of a team of professionals by process excellence, and help develop other team members through coaching, mentoring, and shared learning.



      • Bachelor's degree.


      • 3 or more years of professional experience in administration and operations within the asset finance, insurance, and transportation industries.
      • Preference for candidates with a understanding of motorbike financing processes

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