Senior Sales Training Manager (M-Kopa)
Published On:
18th, April 2023
Closes on:
1st, May 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics,Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
As the Senior Training Manager, you will be responsible for leading all aspects of sale force training at M-KOPA to ensure we continue to develop and support highly effective, productive, and motivated sales agents.
Reporting to the Director of Commercial Operations, this is a group role that will work across all M-KOPA markets with the in-country sales and trainer teams.
You will be responsible for maintenance and enhancement to current methodologies and systems for onboarding new sales recruits, upskilling existing sales agents, and ensuring ongoing productivity. The position will oversee the full end-to-end activities involved in training design, training sign-off, training coordination, and train-the-trainer deployment. You will refine M-KOPA’s training regimes, coordinate training in the field and monitor the impact on sales performance.
Responsibilities:
- Lead the design and management of M-KOPA's training program, including content creation, learning management system maintenance, sales collateral, and other training materials.
- Build an overall sales curriculum that includes the delivery of static and interactive training modules.
- Establish role-specific job aids, facilitator and participant guides, on-the-job training systems, and demonstration/role-play models.
- Design all training methods informed by the needs and priorities of our frontline teams and aligned to the business objectives.
- Manage any external partners/vendors used to support creative content design or learning management tools.
- Collaborate with department heads and in-country teams to roll out training in the field.
- Support the training leads and trainers in all M-KOPA markets to ensure the effective deployment and adoption of training programs aligned with the country's priorities and KPI objectives.
- Build train-the-trainer systems and lead the set-up of these programs to cascade new content and methods throughout the organization
- Champion continuous training improvement by closely monitoring the effectiveness of M-KOPA’s training and development programs
- Work closely with the in-country teams to drive the adoption of new training methods and track adherence to new protocols.
- Measure program delivery quality and evaluate the effectiveness of sales onboarding, sales conversion, and overall agent productivity.
- Review the progress and upskilling of sales representatives.
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Requirements: