ICT Support Technician at KCA University
Information Technology
Ruaraka - Nairobi
Published On:
20th, April 2023
Closes on:
2nd, May 2023
Job closed
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Job Description
The job holder will be responsible for configuring hardware and software, setting up peripherals, repairing equipment, and providing daily support for users. He/She will be the first point of support for staff and students, as well as keep an updated inventory of all ICT equipment and devices in the Campus.
Responsibilities:
- Troubleshoot, analyze and repair problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network
- Initiate procurement process for required ICT equipment through provision of equipment specifications for different university sections/departments
- Prepare reports on conditions of ICT equipment within the university and submit them to the Director, ICT for decision making.
- Maintenance of computing systems (hardware, software and networks), data communication systems and preventive maintenance and repair of ICT equipment.
- Troubleshoot software and hardware compatibility issues and ensure all failed computer products and processes are identified and solved.
- Obtain, set and install computer software for ICT training laboratories to enable user perform their activities effectively.
- Assist the ICT Trainers and Computer Technologists in carrying out various laboratory/workshop activities to support learning in the university.
- Installation and configuration of Enterprise Resource and Planning software system for university computers.
- Distribution of procured ICT equipment to departments/campuses to ensure equitable and effective use of ICT resources.
- Management of ICT equipment inventory by updating the database regularly to identify any losses and recommend for upgrade.
- Management and track user work tickets to ensure proper use of university resources and assets.
- Install and configure antivirus software and manage the antivirus server software to combat new viruses and protect university computers and information from any vulnerability.
- Perform any other duties and responsibilities as may be assigned from time to time by your Supervisor or Management.
Requirements:
- Bachelor’s degree in Computer Science or Information Communication Technology or its equivalent from a recognized institution
- At least three (3) years relevant work experience from an institution of higher learning or a comparable institution.
- Any other professional qualifications will be an added advantage.
Interested candidates who meet the above requirements should submit an application letter indicating current and desired salary, a detailed CV including three referees, academic and professional certificates, and a clear copy of your Kenya National ID and iTax certificate via email to hrjobs@kcau.ac.ke by 2nd May 2023.
Only shortlisted candidates will be contacted.
The subject of your email should read: the position tittle
Head of Human Resources,
KCA University,
P.0. Box 56808-00200,
Nairobi, Kenya