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IT Support Officer - Organization African Population and Health Research Center

Information Technology


Published On: 25th, May 2023

Closes on: 6th, June 2023

Job closed

More About the Job

Job Description

The African Population and Health Research Center (APHRC) is a leading Africa-based, African-led, international research institution headquartered in Nairobi, Kenya. APHRC conducts policy-relevant research on population, health, education, urbanization, and related development issues in sub-Saharan Africa.


    S/he will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the APHRC complex- the Campus and Ulwazi Place. The IT Support Officer will:

    - Ensure tidiness of all data and networking equipment and server room at the hotel (Ulwazi Place).

    - Consolidate and advise the ICT Manager on the ICT needs and requirements at the hotel.

    - Ensure firewall implementation and management, servers, workstations and network infrastructure configuration, networking equipment; wireless AP and switches, domain controller and Active Directory management, PABX management: 3CX, VPN configuration and email accounts management.

    - Ensure smooth functioning and co-ordination of vendors for guest Internet, conferencing, Property Management Systems - eZee, Point of Sale - POS, IPTV, Telephony systems and other software vendors.

    - Set-up, configure and deploy hardware and software.

    - Prepare & implement preventive maintenance schedule for all IT hardware & software.

    - Manage disaster recovery process and ensure regular daily backup is taken.

    - Set up antivirus and provide day to day support.

    - Ensure that policies and procedures relating to PCI compliance are updated.

    - Maintain a system error / progress log book and address reported problems.

    - Ensure IT Audit points are implemented as per relevant Standard Operating Procedures.

    - Monitor and maintain proper inventory of hardware and software licenses.

    - Be familiar with ICT Policies and ensure their implementation through regular staff awareness and training sessions.


    Qualifications, Skills, and Experience

    Bachelor’s degree in Information Technology, Computer Science or equivalent.

    - At least 3 years relevant experience.

    - Must be a self-starter, alert, energetic, responsible and flexible.

    - Advanced knowledge of networking fundamentals, general network setup and device configuration.

    - Knowledge of Linux and Windows Servers implementation and configuration.

    - Demonstrated ability to support Windows, Linux, Unix and Mac OS users’ workstations.

    - High level of confidentiality due to the kind of information that is interacted with on a daily basis.



    - A warm personality, attentive and smartly presentable.

    - Committed to delivering high levels of customer service.

    -Responds courteously and efficiently to queries and problems from guests and system users.

    - Ability to identify and implement solutions to user challenges and concerns.

    • Keeping abreast with the latest hospitality sector technologies and security risks.
    • This position is classified under Nationally Recruited Positions (NRP), Grade V in our scales.

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