Mhasibu Sacco Head of Operations
Published On:
17th, April 2023
Closes on:
30th, April 2023
Job closed
Job Description
Deputize the CEO and oversee the Operations for (Marketing & Business Development, Customer Care, Loan Processing, FOSA Operations, Human Resource & Administration Departments) manage the processes and effective implementation of Operation policies and controls systems.
Responsibilities:
- Deputize the Chief Executive Officer during periods of absence, and in relation to specific matters, issues of Society operations as delegated from time to time.
- Overall, in charge of the Marketing, Loan Processing, Human Resource & Administration Departments.
- Development and implementation of strategies for the SACCO.
- Advising management, CEO and Board of Directors on the Sacco’s credit, membership, customer experience, and people management policies.
- Effective and efficient implementation of Sacco policies, procedures, and guidelines.
- Provide technical advice and support to management on all matters relating to credit and operations.
- Putting in place an effective marketing strategy for Society’s products and services.
Financial planning, credit management, budgeting, and reporting:
- Preparation and presentation of accurate and timely monthly reports and records including loan performance, departmental budgets, membership information and marketing initiatives/outcomes, procurement, and staff and office matters.
- Periodic review and reporting on emerging operations issues/limitations.
- Preparing annual marketing plan, departmental budget and ensuring their effective implementation.
Requirements: