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Officer, Back Office

Others

Busia , Naivasha, Watamu  

Published On: 22nd, August 2023

Closes on: 31st, August 2023

Job closed

More About the Job

Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership

Job Description

To supervise the Branch Back office operations to ensure timely and accurate processing of transactions in line with laid down procedures.


Responsibilities:

    • Verify outward clearing items such as outward cheques, EFTs, salary transfers and uploads.
    • Process outward SWIFT and RTGS Remittances.
    • Verify inward clearing items such as inward cheques, direct debits and outward unpaid cheques.
    • Verify and authorize in-house cheques in the system.
    • Investigate and resolve customer inquiries regarding clearing items such as unpaid items, un-and reconciled items.
    • Act as joint custodian of Branch vault and/or ATM;
    • Mentor and coach teams.
    • Conduct daily call backs.
    • Reconcile the Branch suspense accounts and prepare weekly reports.
    • Cross -sell the Bank’s retail products.

Requirements:

    • Bachelor’s degree in a Business related field from a recognized institution.
    • Part completion of CPA (K), ACCA or its equivalent.
    • At least one to three years relevant experience.
    • Excellent communication and interpersonal skills.
    • Good people-management skills.
    • Excellent planning and organization skills.

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