Customer Experience Officer at Premier Hospital
Published On:
19th, April 2023
Closes on:
28th, April 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
To ensure smooth floor operations and patient flow within the hospital through the provision of excellent customer experience practices.
Responsibilities:
- Ensuring every customer of Premier Hospital receives the Premier Experience.
- Educate colleagues on the various ways to humanize patient experience based on feedback from individual patients and their families.
- Develop decision support reports using findings from analysis of trends in complaints to mentor individuals and departments to develop appropriate service action plans.
- Developing customer experience reports that will assist the hospital management in decision making processes.
- Manning the customer experience desk, handling inquiries and information management in line with customer requirements.
- Handling customer complaints to completion in-line with the hospital Customer Experience policy.
- Consult, collaborate and cooperate with departmental heads to improve the quality, effectiveness and efficiency of customer experience, with the aim of achieving and sustaining world-class levels of Customer Experience.
- Responsible for facilitation of smooth operations in the Outpatient Department ensuring a “conveyor-belt” like, cyclical movement of patients in the shortest time possible.
- Ensuring the accurate use and compliance of QMS throughout the hospital.
- Benchmark customer experience practices with world class organizations.
- Ensuring smooth organization and coordination of consultant clinics within the hospital alongside the Clinic Coordinator.
- Conducting regular ward rounds in conjunction with other team leaders to interview patients, inquire about their respective experiences’ and address any matters that may require immediate attention.
Requirements:
- Minimum education level of Diploma/Degree in hospitality or related field
- Customer Care training.
- 3 Years working experience
- Hospital Working Experience will be an added advantage
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) quoting the job title on the email subject, your current and expected remuneration, testimonials and full contact details of 3 referees, to careers@premierhospital.org.