Stock Controller (M-kopa)
Published On:
18th, April 2023
Closes on:
1st, May 2023
Job closed
Social Media Marketing, Social Media Audit, Content Marketing, Digital Marketing Analytics, Branding, Marketing, Customer service Champion, Serial Entrepreneur, Leadership
Job Description
The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.
You will report to the Retail Team Leader.
Responsibilities:
- Inventory management: You will receive, issue stock, and take stock
- Reverse logistics: You will complete phone swap and phone returns
- Sales support: You will acquire and upgrade sales
- Customer service: You will log, troubleshoot, follow up and resolve customer issues and general inquiries
- After-sales service: You will proactively follow-up phone servicing, contact customers, and ensure the customer collects the phone
- Branding: You will ensure that all posters and marketing materials at the depot are in good condition and visible
- Any other tasks assigned
Requirements:
- At least 1 year's experience in customer care or inventory management, preferably in a phone-selling company
- Tech-savvy with a smartphone bias
- Front office management is an added advantage
- Computer literate
- A diploma in business or a related field, a degree in any field is an added advantage